Returns Policy

Effective Date: 07.10.2024

At Beth Gillespie Art (“we,” “our,” or “us”), we take great care to ensure that our products reach you in excellent condition. However, if you receive a product that is damaged or defective, we are here to help resolve the issue promptly.

This policy outlines the process for returning damaged products.

1. Eligibility for Returns

We accept returns for most products within 3 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:

  • The product must be unused, and in the same condition that you received it.

  • The product must be in its original packaging, with all tags and labels intact.

  • You must provide proof of purchase (e.g., order number or receipt).

  • The product is damaged or defective upon arrival.

2. Non-Returnable Products

Custom illustrated products are made specifically for you based on your individual order. As such, they are non-returnable and non-refundable, except in cases of damage or defect during shipping.

Non-returnable items include, but are not limited to:

  • Custom illustrations

  • Personalised artwork

  • Any product featuring bespoke designs created per your specifications

  • Gift Cards

  • Digital Products

Please Note: We strongly recommend reviewing all details and customisation options before finalizing your order. Once an order for a custom illustrated product is placed, it cannot be modified or canceled.

3. Non-Returnable Circumstances

Custom illustrated products cannot be returned or refunded for the following reasons:

- Change of mind after the order is placed.

- Customer dissatisfaction with the design due to reasons not related to damage or defect.

- Incorrect customisation details provided by the customer at the time of order.

4. Reporting a Damaged Product

If you receive a damaged product, please follow these steps:

Contact Us: Email us at beth.gillespie.art@gmail.com within 3 days of receiving your order.

Provide Details: Include the following details in your email:

  • Order number

  • Product name

  • Description of the damage or defect

  • Photos of the damaged product and packaging (if possible)

Wait for Confirmation: We will review your claim and may request further details if necessary. Once approved, we will provide instructions on the next steps, which may include returning the damaged product.

5. Return or Replacement Options

Once we have confirmed that the product was damaged or defective upon arrival, you may choose one of the following options:

Replacement: We will send you a replacement product at no additional cost, subject to availability.

Refund: If a replacement is not available or if you prefer, we will issue a full refund for the damaged product to your original method of payment.

6. Return Shipping Costs

If a return is required, we will provide you with a prepaid shipping label. You will not be responsible for any return shipping costs.

If we do not require the damaged product to be returned, we will notify you accordingly.

7. Contact Us

If you have any questions or concerns about this policy or need assistance with a damaged product, please contact us at:

Beth Gillespie Art
Email: beth.gillespie.art@gmail.com

This Returns Policy ensures that our customers can shop with confidence, knowing that we stand behind the quality of our products. If you experience any issues, we are committed to resolving them quickly and fairly.